Bureaucracy is the collective organizational structure, procedures, protocols, and set of regulations in place to manage activity, usually in large organizations and government. As opposed to adhocracy, it is represented by standardized procedure (rule-following) that guides the execution of most or all processes within the body; formal division of powers; hierarchy; and relationships, intended to anticipate needs and improve efficiency.

Yeah well Wikepedia in your dreams!!!!!!!!!!

I think it is the art of passing the buck,doing as little as possible whilst taking as long as possible, doing the illogical whilst blocking any explanation behind procedures.

What gets me is that all these people have now been on the same training course that shows them how to be nice to you whilst they are shafting you to defuse your legitimate rage.

I could give examples but anyone who gets this is already thinking of thir own.

There ends Saint Timothy's Rage to the Tirellians ..........

Ludd hire a barrister and solicitor, problems will resolve in no time! We do that here in Canada when we get too much grief from insurance companies.

If you do that in the UK you are likely to lose the remaining arm and leg they did not already take...lol!